Risk and insurance · Knowledge Management (rm.Documents and rm.Experts)
Answer coverage questions once
Keep policies, procedures and FAQs in one library, and route questions to the right subject matter expert.
The problem
Staff ask risk management the same questions again and again, and the answers live in individual inboxes. Answers vary by who replies, the risk team spends its time on repeats, and when someone leaves, what they knew leaves too.
- Premiums32%Not directly affected.
- Retained losses62%Not directly affected.
- Cost to manage risk6%In this example, educating the workforce and answering questions takes about 140 staff hours a year, roughly $10,000.
Typical split from the Risk Diagnostic’s example: a public agency with a $1.2 billion budget. Take the diagnostic and this chart shows your own numbers.
What it does
Document library
Policies, coverage summaries, procedures and forms in one searchable place.
FAQs
Self-service answers to common questions.
Expert routing
Questions go to the right expert, with answers saved for next time.
Most common questions
Publish an annual list of the most common risk management questions.
Publishing and versions
Post, edit and publish content and documents in common formats (PDF, Word, Excel, PowerPoint, video and more), with full revision history.
Organized your way
Classify content by type, topic, author or audience, and rank it by popularity, feedback and date.
Subscriptions
Users sign up for alerts when new content is published on a topic or by an author.
How it works
- 1Question asked
- 2Library and FAQs searched
- 3Routed to an expert if needed
- 4Answer saved to the library
What to expect
Who uses it
Risk management teams supporting a large organization.
Questions
What goes in the library?
Policies, coverage summaries, procedures, forms and FAQs.
Who answers questions the library cannot?
The question goes to the expert for that topic, and the answer is saved for the next person who asks.
Related
Policy Management
Every policy, binder and endorsement in one register, read in by AI, with renewal dates, documents and approvals attached.
Learn moreCertificate Issuance
Issue, renew and distribute certificates of insurance to your customers on demand.
Learn moreIncident Reporting
Capture incidents once, decide whether insurance applies, and report to your carrier when it does.
Learn moreWhat does risk cost your organization?
The free Risk Diagnostic gives you an approximate total cost of risk and shows where your organization’s time goes, compared with your industry. Then review it with an Exigis analyst at no cost.