Exigis Support Services focus on driving user adoption, providing effective training, and delivering responsive ongoing assistance. All support is handled by full-time New York-based professionals with expertise in risk management, insurance, and technology.
Presentment Services
Designed to maximize ROI through active onboarding and third-party adoption:
- Onboarding — Management of project communications and coordinated messaging to internal users and external stakeholders (vendors, contractors, tenants, insurance brokers)
- Adoption — Regular telephone and email outreach campaigns targeting unresponsive or non-compliant third parties
- Transcription — Document processing and transcription of third-party documents (Certificates of Insurance, Endorsements, etc.)
- Quality Assurance — Periodic audits of data and documents to measure compliance and identify deficiencies
Training Services
Personalized learning options tailored to each project’s needs and budget:
- Onsite — Customized in-person seminars for senior stakeholders, focused on the platform, modules, and audience
- Webinar — Instructor-led online training targeted to specific user groups, roles, or tasks
- Video — On-demand video tutorials within the platform focused on specific tasks or activities
- Access to a comprehensive e-learning library of manuals, brochures, and FAQs
Support Services
Multi-channel, responsive end-user support with a standard response time of less than 24 business hours:
- Self-Service — Online e-learning library with instructional materials, policies, procedures, and FAQs
- Live Chat — Real-time integrated chat support
- Web-to-Case — 24/7 online ticket submission directly to the support desk
- Telephone — Live toll-free support (New York-based), Monday–Thursday 8:00 a.m.–8:00 p.m. EST and Friday 8:00 a.m.–6:00 p.m. EST